The presentation is entitled "Managing the Parties, the Lawyers, the Panel and the Hearing Process." Key to ensuring a smooth and fair hearing is effective management on the part of an arbitrator. From seemingly unimportant pre-hearing logistical matters to disruptive conduct during the hearing, effective management requires active planning and preparation. The presentation will address potential issues that may arise in hearing management, and how to resolve them in keeping with the overarching goal of ensuring a fair hearing.