Communication and Conflict Blog
The Communication and Conflict blog brings you page updates and observations on communication and conflict in daily life.
Updated: 1 hour 58 min ago
Communication and Conflict in the Helping Professions
This page looks at common difficulties experienced by the helping professions and how their responses can actually sometimes escalate conflicts through professionals not being clear about their organi
Communication and Conflict
A website about the relationship between communication and conflict. Articles on conflict resolution, mediation, why effective communication is important for conflict management in relationships.
Newsletter and RSS flyer - articles on conflict resolution
Subscribe to the Communication and Conflict Newsletter with articles on conflict resolution and effective interpersonal communication
Build your own website
Build your own website - on this page, Alan explains how he was able to communicate his interests in the area of mediation, conflict resolution and communication skills by building his own website
Questioning skills
This page describes the use of effective questioning skills to support conflict resolution, instead of suggestions, to empower those involved to create a resolution that works for them.
Impartiality
This page discusses impartiality, an essential Underlying Philosophy of Mediation and of
Conflict : an opportunity for learning, connection and insight
This page describes an approach to conflict that sees it as an opportunity for learning, connection and insight
Conflict Resolution Skills e-booklet
This e-booklet brings together the conflict resolution skills of Listening, Summarising and Questioning described on the Communication and Conflict website. It can be purchased here for easy reference
speak for ourselves - 'I' statements
That we speak for ourselves, Principle 5 of the Principles of Effective Communication
Mistakes, experiential learning, conflict resolution articles
That it is ok to make mistakes. Principle 9 of the Principles of Effective Interpersonal Communication.
confidentiality
Confidentiality is both an Underlying Philosophy of Mediation and a Principle of Effective Communication and is crucial in supporting effective conflict resolution.
Effective interpersonal communication, speak but not too often or for too long
That we speak, but not too often or for too long. Principle 6 of the Principles of Effective Interpersonal Communication
do not volunteer others
That we do not volunteer others, Principle 4 of The Principles of Effective Communication
Have the right to pass
That we have the right to pass, Principle 3 of the Principles of Effective Communication
About the Author, Alan Sharland
Information about Alan Sharland, the author of the Communication and Conflict website
Empowerment
This describes why empowerment is a crucial aim in any approach to effective conflict resolution
Your Comments
This page gives the comments that users of the site have made about it including questions they have posed and the answers given as well as ways in which they have found it to be useful.
Why Interpreting Body Language, Tone of Voice etc. hinders communication
How interpreting body language and other non-verbal behaviour and treating communication as a 'science' leads to disconnection between people.
Ownership - an Underlying Philosophy of Mediation
This page discusses the concept of having 'ownership' of our responses to a conflict or difficulty, one of the most important pre-requisites of effective conflict resolution
Rescuer Syndrome
The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.